Frequently Asked
Questions

Our wax melts, candles, diffusers, soaps and lotions are all made from vegan-friendly and cruelty-free ingredients. None of our products are ever tested on animals.

Due to the nature of how wax melts emit fragrance, a wax melt will always provide a stronger scent throw. This is because the wax acts a carrier to the fragrance, allowing the fragrance to be heated and 'throw' the scent. In contrast, a candle is fuelled via the wick, using a combination of the wax and fragrance oil to produce the scent throw. We recommend using scented candles to add ambience and a gentle aroma throughout a small-medium sized room; ideal for intimate dinner parties, sitting rooms, bathrooms and bedrooms. If you're looking for a strong scent throw to fill an entire space, we would recommend a wax melt.

We always advise to burn your candle for a minimum of 2 hours and a maximum of 4 hours each time. The first burn is particularly important as candles have memory - if the wax on the first burn does not pool all the way to the edge of the container, it will only ever burn to the same point on subsequent burns. Ensure the wax pool reaches the edge of the container on that first burn and burn your candle for 2-4 hours on each burn and this will ensure an even burn. If you do not do this, it will significantly reduce your burn time. IMPORTANT NOTE: if your candle has cotton wick(s), you should also trim your wick before each subsequent burn to prevent the flame getting too big and/or causing your wick to mushroom.

There are a few things that can cause a wick to mushroom - it is important to follow your candle care instructions to get the best out of your candle. Ensure you trim your wick to around 1/4 of an inch before each subsequent burn Candles should be burned for a minimum of 2 hours and a maximum of 4 - burning your candle for too long will cause carbon buildup (this is the reason for mushrooming) and can cause the candle to overheat (overheatting will cause uneven burning, reduce your candles overall burn time and damage the wax resulting in your scent throw being affected)

Candles should be burned for a minimum of 2 hours (or the amount of time it takes for the wax pool to reach the edge of the container) and a maximum of 4 hours. Burning your candle for longer than 4 hours can have the following impacts: The excessive heat could burn and damage the wax (due to it's very delicate and natural properties) - this will siginficantly impact the quality of your scent throw and the quality of the oil used to scent the candle The container could overheat which could cause the glass to potentially crack/break/shatter The wick could mushroom causing it to emit soot into the air

Candles have memory which is why the first burn is the most important. On the first burn, you need to wait for the wax pool to meet the edge of the container before extinguishing the flame - this will typically take at least 2 hours from when the candle is first lit. As a candle should never be left unattended, sometimes there will be circumstances where you need to extinguish the flame before the wax pool has reached the edge. If this happens, you can fix tunneling by doing the following: Light the wick Carefully place some tin foil over the candle leaving a smaller hole for the flame The foil will hold the heat and melt the wax from the sides of the container Remove foil as soon as this has happened IMPORTANT NOTE: Never leave your candle unattended. It is important to fix tunneling on the next burn - if there is alot of wax residue and it is not fixed as soon as possible, this fix could cause too much wax to melt into the wax pool and could flood the wick.

Candles have memory which is why the first burn is the most important. On the first burn, you need to wait for the wax pool to meet the edge of the container before extinguishing the flame - this will typically take at least 2 hours from when the candle is first lit. As a candle should never be left unattended, sometimes there will be circumstances where you need to extinguish the flame before the wax pool has reached the edge. If this happens, you can fix tunneling by doing the following: Light the wick Carefully place some tin foil over the candle leaving a smaller hole for the flame The foil will hold the heat and melt the wax from the sides of the container Remove foil as soon as this has happened IMPORTANT NOTE: Never leave your candle unattended. It is important to fix tunneling on the next burn - if there is alot of wax residue and it is not fixed as soon as possible, this fix could cause too much wax to melt into the wax pool and could flood the wick.

Candles have memory which is why the first burn is the most important. On the first burn, you need to wait for the wax pool to meet the edge of the container before extinguishing the flame - this will typically take at least 2 hours from when the candle is first lit. As a candle should never be left unattended, sometimes there will be circumstances where you need to extinguish the flame before the wax pool has reached the edge. If this happens, you can fix tunneling by doing the following: Light the wick Carefully place some tin foil over the candle leaving a smaller hole for the flame The foil will hold the heat and melt the wax from the sides of the container Remove foil as soon as this has happened IMPORTANT NOTE: Never leave your candle unattended. It is important to fix tunneling on the next burn - if there is alot of wax residue and it is not fixed as soon as possible, this fix could cause too much wax to melt into the wax pool and could flood the wick.

Maintaining a safe and effective wick height will ensure the candle burns just as it should. Always trim your candle wick to a max of 10mm in height before each burn (don't worry, we've done this for you, ready for the first burn). Trimming your wick will also ensure that the candle does not burn too hot/too quickly, allowing for a safe, clean burn all the way down. Our wicks are also engineered to have a small amount of wax left at the bottom of the candle; this is so you can't burn the candle when there's not enough wax left, preventing the vessel from becoming too hot and breaking.

Any candle will tunnel if it's not been burned properly (as long as it is a good quality candle). Every candle has a memory, so the next burn is only as good as the last. To ensure it melts all the way to the edges, follow the candle care guide which we provide with each candle we sell. On this candle care guide, you'll see we advise always burning the candle for a full 4 hours on the first burn and then up to 4 hours every burn, until the wax has melted all the way to the edges. This is known as a "full-melt pool" (see our blog). You'll find that as the candle burns down, it takes less time for the wax to melt to the edges. This is because the heat is retained further down the candle, assisting with the melting.

A natural occurrence of vegetable wax (especially coconut wax) is cracks occurring during the colder weather. This is simply due to temperature changes the candle has been exposed to since being poured and then arriving with you. Don't worry - this won't affect the candle's performance or quality in any way, and will be gone after the first burn.

Each wax melt is designed to provide approx. 12 hours of scent. As the wax melt gets closer to the 12 hour mark, you'll notice the scent begin to weaken - this is when you should replace it.

If you find that the scent of your wax melt isn't very strong when burning (known as the hot scent throw) it is very likely that the wax melt isn't being heated enough to effectively release the fragrance. This is often caused for the following reasons: Using an electric burner - Electric burners with a low electrical output (wattage less than 28W), can often not get warm enough to emit the fragrance effectively. Defective tealight - defective tealights can even be found amongst your favourite brand of tealights, therefore first we advise to simply swap the tealight. If the same issue keeps occuring, it's worth trying a different packet of tealights entirely. Tall wax melt burner - it may be that your wax melt burner is too tall, meaning that the tealight placement is too far away from the base of the wax melt dish. The burner should typically be no more than 10-12cm tall. If you have an alternative burner to try, this will help ascertain exactly what the issue is. Often some trial and error will quickly ascertain exactly what the issue is.

We recommend halving the melt and only using half at a time.

We charge a flat rate for shipping to reduce costs to customers - the rate is only £2. For majority of orders, we used Royal Mail Second Class post however, if the order is heavy we will use a courier such as DPD.

We hope you will be extremely happy with all items you receive from us, however, if anything is not quite right, please let us know as soon as possible - email us at info@macyhudsonhome.co.uk and we will respond promptly. ​ We do our utmost to ensure all items are packaged safely ready for transit however, we cannot always guarantee against damages. We will refund or replace all items damaged in transit providing we receive photographic evidence within 3 days of receipt. We cannot refund/replace items that have been used. ​ For large orders (over £100) and personalised orders, these are non refundable, once payment is made this is seen as the contract for the order and can not be refunded. ​ Electrical items come with 12 month warranty, please contact us if you have any issues. ​ If an item you received is not as expected, you can return it (unused) within 30 days of receipt to receive a full refund - return postage will be the responsibility of the sender and will not be refunded. ​ For any questions on Returns, please call us or email us at info@macyhudsonhome.co.uk

Majority of our online products levels are based on existing stock we have already made and that are available immediately on the website and in store - these products would be packaged and posted the following business day. The time it takes for you to receive your parcel will then be in the hands of Royal Mail or our chosen courier. Majority of orders are posted via Royal Mail Second Class which has a delivery timeframe of 2-3 working days. For large/heavy orders, we would use a courier whose delivery timeframe would be 1-2 working days. As soon as your item is dispatched, you will receive an email notification to confirm this with details of the delivery service we have used and the proof of postage number (Royal Mail)/tracking number (courier).

Royal Mail When we post your order with Royal Mail via standard delivery

We are able to accomodate most bespoke orders upon request, if it involves wax and fragrance, we have most things covered. Here are some examples of bespoke orders we have fulfilled: Personalised candles to ask Bridesmaids/Maid of Honour to be in your wedding party - including a personalised label, scents of your choice, gift wrapping of your choice Personalised baby shower favours e.g. baby feet or heart wax melts in a bag with personalised labels to match your colour scheme in your choice of scent, small candles with personalised labels and your choice of scent Personalised wedding favours including heart wax melts in a bag with personalised label and in your choice of scent, candles in any size with personalised label in your choice of scents, your choice of crystal tumbles in a bag with a personalised label etc. Personalised gits for all occasions including wax melt gift bundles, personalised candles/diffusers, personalised gift sets including any products you choose from our collections Alcohol bottles from a special occasion can be cut and made into a candle with a personalised label and with gift wrapping of your choice There isn't many requests, we would be unable to fulfil so please just ask by giving us a call or sending an email. Additional personalisation fees may apply depending on request and a deposit will be required when placing your order.

Yes, we are. We provide a glass cutting service for £12 per bottle. The base of the bottle can then be transformed into a candle in a scent of your choice with a personalised label - cost will depend on size of bottle and amount of wax it holds, we can provide a quote upon request. The top of the bottle can be transformed into a pillar candle holder for no additional cost.